shipping information

Please allow up 7 days for your order to be processed. We thank you for your patience during these times. 

Donna Hay General Store will arrange to forward Your Products using either Australia Post and/or a courier service (depending on the destination). You may be required to sign for the package as proof of delivery.

Donna Hay General Store is able to deliver to most areas in Australia and does not allow pick-ups.

Due to the perishable and fragile nature of food Products or food related Products, Donna Hay General Store will use a courier service or Australia Post for delivery to You at Your nominated address. Courier or postage fees will be charged to You after Your Order is finalised and will be payable at checkout.

Donna Hay General Store does not deliver food items outside Australia unless specifically arranged with Donna Hay General Store.

You must allow 3 weeks shipping time within Australia from the date of payment, although in most cases delivery is much quicker than this. If You have not received Your Products after this period, please email Donna Hay General Store at